To make your experience as smooth as possible, we offer direct billing to simplify the insurance process, so you can focus on your health.
Direct billing allows us to submit your treatment claims directly to your insurance provider after each visit. This means you won’t need to fill out forms, submit receipts, or follow up with your insurance company. If your plan covers the treatment, you’ll only be responsible for paying any portion not covered by your insurance, making the process simple and hassle-free.
Many extended health benefit plans cover:
Due to privacy regulations, we cannot check your plan’s specific coverage. We strongly recommend reviewing your benefits online or by contacting your insurer before your appointment to avoid unexpected expenses.
To enable direct billing, please complete the following before your appointment:
If you haven’t received these forms, please contact our clinic. We’ll be happy to send them to you.
We offer direct billing with over 20 providers. The most commonly used insurers are marked in bold and underlined.
Please note: Direct billing is not guaranteed as technical issues or policy restrictions can occur. This is especially common with Industrial Alliance and less frequently used insurers.
While convenient, direct billing does come with some limitations:
There are situations where direct billing may not be available:
In these cases, payment is due at the time of service. We will provide an official receipt for your manual claim submission.
We can direct bill for the following services:
Note:
Due to privacy laws, we do not have access to your coverage details. To check your benefits:
We submit claims on the same day as your appointment. Claims must be for services already rendered. We cannot pre-check your coverage or submit claims in advance.
If your plan:
Many insurers define 100% coverage based on their eligible amount, not our full service fee. If the eligible amount is lower than our rate, you’ll need to pay the difference.
For percentage-based plans (e.g., 80% or 90%), insurers apply that percentage to their eligible amount, not our full fee. This can result in a higher-than-expected balance.
Note: Eligible amounts vary by treatment duration. We are unable to submit multiple durations to determine this in advance. Please contact your insurer for details.
A pending claim means your insurer couldn’t process it automatically. You may be asked to:
We will void pending submissions to avoid accidental payment to our clinic.
Exception: If the insurer confirms payment will be issued to you (the member), we will leave the claim in place. This is common with Sun Life, where payments cannot be sent directly to clinics.
Most pending claims are resolved in 5–7 business days.
This status means your insurer does not allow direct payment to clinics. Payment is automatically redirected to you.
In this case, you will be charged the full amount, but you do not need to submit the claim manually—reimbursement will be sent directly to you.
This commonly occurs with Canada Life or Manulife.
Most reimbursements are processed within 5–7 business days.
Some insurers appear on our billing portal, but not all policies are eligible for direct billing.
For example:
For these insurers, we can attempt submission case by case, but approval is not guaranteed.
Only if the family member is listed as a dependent under your insurance plan.