Clinic Policies

To make your experience as smooth as possible, we offer direct billing to simplify the insurance process, so you can focus on your health.

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1

Appointments &
Treatment Duration

Arrival Time
Please arrive 5–10 minutes early for check-in and insurance verification. Delays due to insurance processing may shorten your session without a fee reduction.
Late Arrivals
If you arrive late, your session will be shortened, but the full fee still applies.
Treatment Duration
The initial massage or acupuncture session lasts 50 minutes at a discounted rate. All session durations are inclusive of time for undressing and dressing.
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2

Cancellations & Rescheduling

Each appointment reserves dedicated time with your therapist and involves fixed operating costs. We kindly require at least 24 hours’ notice for any cancellation or rescheduling request.

  • Less than 24 hours’ notice: A $50 cancellation fee will apply.
  • No-show / missed appointment: 100% of the scheduled service fee will apply.
  • Applicable fees will be invoiced and sent by email.

We currently do not require clients to keep a credit card on file, as we value and operate on mutual trust. However, if that trust is broken due to unpaid fees or repeated missed appointments, we may require a valid credit card on file for future bookings.

Please note that all outstanding unpaid fees must be settled before any future bookings can be accepted. If payment is not received, we may be unable to provide further services until the balance has been cleared.

3

Direct Billing & Insurance

Insurance Usage & Invoicing
Invoices can only be issued under the name of the person receiving treatment—no exceptions.
Direct Billing
Direct billing may not be available for reasons such as the insurer’s online service interruptions, your specific policy’s billing eligibility, or a new practitioner joining us in one month, etc. We offer direct billing for your convenience, but clients are responsible for any unpaid amounts not covered by their insurer. Any denied or pending payments must be settled by the client.

Clients are responsible for understanding their insurance policy, including:

  • Direct billing eligibility
  • Prescription requirements
  • Coverage limits & remaining benefits

4

Reward Program

  • Only clients who self-claim insurance are eligible.
  • No RMT receipts will be provided for reward or free sessions.
  • Free sessions expire 24 months after the last visit.
  • Missed or late-canceled reward sessions will be forfeited.

Get in Touch with Us

Have questions? We’re here to help! Reach out to our clinic for any inquiries you may have about our services or treatments.

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